FASB Issues Proposed Guidance On Expense Disaggregation Disclosures

Increased Enrollment by 34%, ACA EDI Implementation

Implemented Electronic Data Interface (EDI) capabilities in Support of the Affordable Care Act for a Western US Healthcare Payer

Reusable Strategic Decision Framework, Outsourcing Strategy

Process Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group Healthcare

$200M Savings over 5 Years, Commercial Lines Process Redesign

Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier

Improved Business Processes Enrollment Process Improvement, Large Health Insurance Company in Illino

Process Redesign and implementation of new contract processing and large group enrollment for a Large, Chicago-based Health Insurance Company

Reduced Data Entry by 50%, Healthcare Process Improvement

Integrated people, processes, and technology redesign solution for the Group Enrollment and Administration process at a Large Health Payer

State-of-the-Art Social Services, Customer Service Implementation

Designed and Implemented a State-of-the-Art Customer-servicing Information and Referral Service for The Department of Human Services for one of the largest U.S. metropolitan areas

Improved Donor Information, CRM Software Selection

CRM Evaluation and Software Selection for a Non-Profit public media radio and TV station with over 2 million listeners and viewers

Single, Cohesive, CRM Strategy CRM Strategy

CRM Strategy Design

Integrated Process + Technology Training, Change Management and Communication Plan

Led the Change Management to replace a site, property, and people database for a research-based biopharmaceutical

FASB Seeks Comments On Proposed Improvements To Accounting For Purchased Financial Assets

GASB Publishes Implementation Guide 2023-1

FASB Issues New Chapter Of Its Conceptual Framework: The Reporting Entity

FASB Issues New Chapter Of Its Conceptual Framework: The Reporting Entity

Increased First Call Resolution, Customer Service Process Improvement

Process Redesign for the customer service unit in a Medicare Advantage division of a Large, East Coast Healthcare Payer

FASB Improves Lease Guidance For Common Control Related Party Arrangements

The FASB has issued ASU 2023-01 (Topic 842): Common Control Arrangements.

Improved Processing Time by 50%, Small Group & Individual Process Improvement

Process Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer

Consistent Approach to Call Handling, Customer Service Strategy and Implementation

Developed and Implemented a New Customer Service Delivery Model for a National Provider of Affordable, Comprehensive Health Plans

Clear Business Case for Project Approval, Enterprise Project Planning Strategy

Created Structure and Discipline around a long-term Enterprise Planning Project for a $1B Small Group and Individual Healthcare Payer

Improved Product Development Time by 25%, Program Business Process Redesign

Process Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance