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$200M Savings over 5 Years, Commercial Lines Process Redesign

Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier

$200M Savings over 5 Years, Commercial Lines Process Redesign

Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier

Overview:

Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier

Business Issue:

This Commercial Lines Group had set a goal to deliver even better customer service and make it easier for customers to do business with them while continuing to offer extremely competitive prices.

Actions:

  • Conducted a business process optimization across the entire value chain from Submission to Issuance focusing on improving productivity
  • Developed recommendations to allow for faster, high-quality growth and more rapid premium growth, reduce the cost of operations, and afford continued competitive pricing
  • Implemented work teams, office organization structure, standard operating procedures, underwriter workstations, and compensation plans for 1,500 employees at 18 branches in 18 months

Results:

  • Realized annual cost savings of $200 million over 5 years
  • Increased responsiveness to brokers and agents by improving turnaround time by 75%
  • Increased productivity by 25% by using a team approach

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