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Change Management and Communication Plan

Led the Change Management to replace a site, property, and people database for a research-based biopharmaceutical

Change Management and Communication Plan

Led the Change Management to replace a site, property, and people database for a research-based biopharmaceutical

Overview:

Led the Change Management to replace a site, property, and people database for a research-based biopharmaceutical

Business Issue:

This biopharmaceutical company needed to replace two applications that owned facility planning and move management as part of a divestiture of a strategic business unit. Asked to lead the Change Management effort by developing and implementing a communication and training strategy for the project sponsors, key stakeholders, and end users.

Actions:

  • Developed a communication strategy, approach, and plan to ensure that employees would know how the project would affect individual roles in the process
  • Executed various communication mechanisms including end-user updates, key stakeholder updates, and corporate-wide communications providing insight into the project status and stressing how it affected each role
  • Developed a role-based training strategy that communicated the new steps in the process and technology and how those differed from the way it was being done today
  • Created training materials that included job aids to assist end-users with step-by-step instructions
  • Led the training effort to deliver both classroom and web-based training sessions across multiple modules enabling the continued processing of Move Add Change requests, through approvals and execution of the request

Results:

  • Aware and engaged Sr. Management, Key Stakeholders, and End Users throughout the engagement
  • Provided participating roles with the knowledge necessary to perform their job functions in the new operating model
  • Created re-usable and integrated technology and process training materials and job aids to be used for ongoing training, new employee training, and refresher training
  • Developed a mechanism for the  ongoing support of end users for process-related questions or modifications during and after the implementation period

What Our Clients Say

"Our team spent a lot of time debating whether or not to hire an outside consultant for this project, but partnering with RubinBrown was one of the best strategic decisions we could have made. The level of service and their commitment to meeting our specific needs blew us away. We know we chose the right ERP system, but that's because we chose the right consultant to help us get there."

CIO

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