Actions:

• Developed a communication strategy, approach, and plan to ensure that employees would know how the project would affect individual roles in the process
• Executed various communication mechanisms including end-user updates, key stakeholder updates, and corporate-wide communications providing insight into the project status and stressing how it affected each role
• Developed a role-based training strategy that communicated the new steps in the process and technology and how those differed from the way it was being done today
• Created training materials that included job aids to assist end-users with step-by-step instructions
• Led the training effort to deliver both classroom and web-based training sessions across multiple modules enabling the continued processing of Move Add Change requests, through approvals and execution of the request