Process Redesign and implementation of new contract processing and large group enrollment for a Large, Chicago-based Health Insurance Company
Process Redesign and implementation of new contract processing and large group enrollment for a Large, Chicago-based Health Insurance Company
This payor had substantial opportunities to improve its level of customer service. Of 19 competitors, this payor was ranked last in the amount of time it took to complete a new group enrollment before revamping the group membership system, this organization needed assistance to review the existing business processes, identify the changes required to achieve dramatic improvements in customer service, and substantially reduce the cost of the new group enrollment process.
"Our team spent a lot of time debating whether or not to hire an outside consultant for this project, but partnering with RubinBrown was one of the best strategic decisions we could have made. The level of service and their commitment to meeting our specific needs blew us away. We know we chose the right ERP system, but that's because we chose the right consultant to help us get there."
CIO