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Customer-focused IT Organization Structure, IT Strategy and Implementation

IT Strategy for an International Tire Manufacturer

Customer-focused IT Organization Structure, IT Strategy and Implementation

IT Strategy for an International Tire Manufacturer

Overview:

IT Strategy for an International Tire Manufacturer

Business Issue:

Michelin, a $5.5B international transportation equipment manufacturer, needed to improve the effectiveness and productivity of its IT department by achieving a better level of coordination between concurrent IT projects.

Actions:

  • Developed and implemented optimized processes for Underwriting and Premium Accounting functions
  • Documented detailed procedures for the Premium Accounting functions, supporting the new process design
  • Created documented job responsibilities and performance criteria to assist with performance and HR-related reviews
  • Created new systems training materials for Premium Accounting implementation
  • Conducted rollout training and implementation support for the Premium Accounting processing team
  • Monitored daily metrics to assist with system enhancement requests

Results:

  • Developed an IT Strategy that included redefining the mission statement, goals, and objectives for the North American IT department
  • Identified organization core competencies that support the new mission statement
  • Developed a new customer-focused organization structure enabling IT to be a strategic partner with its customers and defining metrics to measure IT’s effectiveness
  • Completed an initial evaluation and assessment of outsourcing opportunities within the IT
  • Developed the model for a Program Management Office to oversee and coordinate all of the IT initiatives and projects
  • Assisted management with the transition to the new organization structure and operating model

 

What Our Clients Say

"Our team spent a lot of time debating whether or not to hire an outside consultant for this project, but partnering with RubinBrown was one of the best strategic decisions we could have made. The level of service and their commitment to meeting our specific needs blew us away. We know we chose the right ERP system, but that's because we chose the right consultant to help us get there."

CIO

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