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Customer-focused IT Organization Structure, IT Strategy and Implementation

IT Strategy for an International Tire Manufacturer

Customer-focused IT Organization Structure, IT Strategy and Implementation

IT Strategy for an International Tire Manufacturer

Overview:

IT Strategy for an International Tire Manufacturer

Business Issue:

Michelin, a $5.5B international transportation equipment manufacturer, needed to improve the effectiveness and productivity of its IT department by achieving a better level of coordination between concurrent IT projects.

Actions:

  • Developed and implemented optimized processes for Underwriting and Premium Accounting functions
  • Documented detailed procedures for the Premium Accounting functions, supporting the new process design
  • Created documented job responsibilities and performance criteria to assist with performance and HR-related reviews
  • Created new systems training materials for Premium Accounting implementation
  • Conducted rollout training and implementation support for the Premium Accounting processing team
  • Monitored daily metrics to assist with system enhancement requests

Results:

  • Developed an IT Strategy that included redefining the mission statement, goals, and objectives for the North American IT department
  • Identified organization core competencies that support the new mission statement
  • Developed a new customer-focused organization structure enabling IT to be a strategic partner with its customers and defining metrics to measure IT’s effectiveness
  • Completed an initial evaluation and assessment of outsourcing opportunities within the IT
  • Developed the model for a Program Management Office to oversee and coordinate all of the IT initiatives and projects
  • Assisted management with the transition to the new organization structure and operating model

 

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