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Reusable Strategic Decision Framework, Outsourcing Strategy

Process Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group HealthcareAuto Insurance

Reusable Strategic Decision Framework, Outsourcing Strategy

Process Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group HealthcareAuto Insurance

Overview:

Process Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group Healthcare

Business Issue:

With an outsourcing strategy already in motion, this healthcare payer needed to evaluate the cost-effectiveness and overall value of starting and running a captive processing center for IT functions in the near term and considering eventual outsourcing for these functions.

Actions:

  • Created a re-usable framework for better decision-making within the organization, specifying fact-based criteria and evaluation rigor
  • Evaluated alternatives and identified the captive model that made the most sense for this organization, weighing options including… Build from scratch, Acquisition, Build Operate Transfer, or a Joint Venture
  • Evaluated alternatives and identified the geographic location that made the most sense for the captive organization
  • Prioritized the initial IT functions for implementation in the captive processing center, and the sequence of remaining functions’ implementation

What Our Clients Say

"Our team spent a lot of time debating whether or not to hire an outside consultant for this project, but partnering with RubinBrown was one of the best strategic decisions we could have made. The level of service and their commitment to meeting our specific needs blew us away. We know we chose the right ERP system, but that's because we chose the right consultant to help us get there."

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