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$200M Savings over 5 Years, Commercial Lines Process Redesign

Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier

$200M Savings over 5 Years, Commercial Lines Process Redesign

Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier

Overview:

Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier

Business Issue:

This Commercial Lines Group had set a goal to deliver even better customer service and make it easier for customers to do business with them while continuing to offer extremely competitive prices.

Actions:

  • Conducted a business process optimization across the entire value chain from Submission to Issuance focusing on improving productivity
  • Developed recommendations to allow for faster, high-quality growth and more rapid premium growth, reduce the cost of operations, and afford continued competitive pricing
  • Implemented work teams, office organization structure, standard operating procedures, underwriter workstations, and compensation plans for 1,500 employees at 18 branches in 18 months

Results:

  • Realized annual cost savings of $200 million over 5 years
  • Increased responsiveness to brokers and agents by improving turnaround time by 75%
  • Increased productivity by 25% by using a team approach

What Our Clients Say

"Our team spent a lot of time debating whether or not to hire an outside consultant for this project, but partnering with RubinBrown was one of the best strategic decisions we could have made. The level of service and their commitment to meeting our specific needs blew us away. We know we chose the right ERP system, but that's because we chose the right consultant to help us get there."

CIO

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At RubinBrown, our firm fosters a culture built upon five vision points, and are guided by our philosophy of Being Our Best for Others. Discover how you can be your best at RubinBrown today by visiting our Careers & Culture Overview for available opportunities and more.

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