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Improved Renewal Retention Personal Lines Process Standardization

Process Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance

Improved Renewal Retention Personal Lines Process Standardization

Process Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance

Overview:

Process Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance

Business Issue:

In the property and casualty insurance market, effective processes had never been more crucial. To capitalize on new opportunities, this insurance company needed to centralize its approach to developing products and produce a consistent and efficient process to satisfy customers and provide timely, high-quality products.

Actions:

  • Delivered an Operations Strategy that focused on the Product Development process within the Commercial Specialty division
  • Implemented a streamlined process for product development
  • Consolidated more than 25,000 products to a central electronic location to provide employees with easier access to and identification of all existing products

Results:

  • Reduced the time required to develop a quality product by 25% on average and by as much as 70% for specific product development sub-processes
  • Improved product quality by 15% to 25%

What Our Clients Say

"Our team spent a lot of time debating whether or not to hire an outside consultant for this project, but partnering with RubinBrown was one of the best strategic decisions we could have made. The level of service and their commitment to meeting our specific needs blew us away. We know we chose the right ERP system, but that's because we chose the right consultant to help us get there."

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