Implemented a New Technology Platform in Support of the Request for Capital Expenditure Process for a Large Research-based Biopharmaceutical
Read Full Case StudyProcess Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer
Read Full Case StudyImplemented Electronic Data Interface (EDI) capabilities in Support of the Affordable Care Act for a Western US Healthcare Payer
Read Full Case StudyProcess Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group Healthcare
Read Full Case StudyProcess Redesign and implementation of new contract processing and large group enrollment for a Large, Chicago-based Health Insurance Company
Read Full Case StudyIntegrated people, processes, and technology redesign solution for the Group Enrollment and Administration process at a Large Health Payer
Read Full Case StudyLed the Change Management to replace a site, property, and people database for a research-based biopharmaceutical
Read Full Case StudyProcess Redesign for the customer service unit in a Medicare Advantage division of a Large, East Coast Healthcare Payer
Read Full Case StudyProcess Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer
Read Full Case StudyDeveloped and Implemented a New Customer Service Delivery Model for a National Provider of Affordable, Comprehensive Health Plans
Read Full Case StudyCreated Structure and Discipline around a long-term Enterprise Planning Project for a $1B Small Group and Individual Healthcare Payer
Read Full Case StudyProcess Redesign for a customer service unit in a Large, East Coast Healthcare Payer
Read Full Case StudyProcess Redesign and Technology Enablement for SBC compliance in a Large, East Coast Healthcare Payer.
Read Full Case StudyProcess Redesign and Change Management to define a flexible, scalable workforce for an East Coast Healthcare Payer.
Read Full Case StudyOperations Consolidation for a $25B Healthcare Payer
Read Full Case StudyInsurance Product: Realignment and Relaunch - Serving more than 1 million members on the east coast, this insurance company offers health insurance products in every consumer segment as well as providing claims management support for other large payers in the industry. Due to a lack of competitive dental products in the fully insured and self-insured markets, the organization was limited in its growth potential. Leadership recognized an opportunity to better serve and grow its medical customer base and looked for options to improve its medical and dental product offerings through; extending ancillary services, simplifying administrative tasks (single bill), and improving member experience (single ID card).
Read Full Case StudyProcess Redesign and implementation for an Association of Medical Professionals A national association that supports its member’s ability to practice their specialty through education, research, and advocacy
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