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Case Studies

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Case Study | September 13, 2023

RPA within the Finance Function of a large Healthcare Payer

Process Optimization to identify low-cost automation opportunities within the Finance function of a large Healthcare Payer

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Case Study | September 11, 2023

Improved Approval Processing Time by 50%, Workflow Implementation

Implemented a New Technology Platform in Support of the Request for Capital Expenditure Process for a Large Research-based Biopharmaceutical

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Case Study | September 6, 2023

Zero Backlog on Reconciliations, Medicare Advantage Process Improvement

Process Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer

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Case Study | September 4, 2023

Reduced Processing Time by 20%, Sales Process Redesign

Designed and Implemented new sales support tools and training materials for a Midwest-based Provider of Non-Standard Auto Insurance

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Case Study | August 30, 2023

ACA EDI Implementation

Implemented Electronic Data Interface (EDI) capabilities in Support of the Affordable Care Act for a Western US Healthcare Payer

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Case Study | August 28, 2023

Reusable Strategic Decision Framework, Outsourcing Strategy

Process Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group HealthcareAuto Insurance

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Case Study | August 23, 2023

$200M Savings over 5 Years, Commercial Lines Process Redesign

Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier

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Case Study | August 21, 2023

Improved Business Processes Enrollment for a Large Health Insurance Company in Illinois

Process Redesign and implementation of new contract processing and large group enrollment for a Large, Chicago-based Health Insurance Company

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Case Study | August 16, 2023

Healthcare Process Improvement Reduced Data Entry by 50%

Integrated people, processes, and technology redesign solution for the Group Enrollment and Administration process at a Large Health Payer

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Case Study | August 14, 2023

State-of-the-Art Social Services, Customer Service Implementation

Designed and Implemented a State-of-the-Art Customer-servicing Information and Referral Service for The Department of Human Services for one of the largest U.S. metropolitan areas

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Case Study | August 7, 2023

Single, Cohesive, CRM Strategy

A life insurance and financial services company was in the process of modernizing its organization and the technology that supports its core business process.

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Case Study | August 2, 2023

Change Management and Communication Plan

Led the Change Management to replace a site, property, and people database for a research-based biopharmaceutical

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Case Study | July 31, 2023

Customer Service Process Improvement

Process Redesign for the customer service unit in a Medicare Advantage division of a Large, East Coast Healthcare Payer

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Case Study | July 26, 2023

Small Group & Individual Process Improvement

Process Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer

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Case Study | July 17, 2023

Consistent Approach to Call Handling, Customer Service Strategy and Implementation

Developed and Implemented a New Customer Service Delivery Model for a National Provider of Affordable, Comprehensive Health Plans

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Case Study | July 12, 2023

Clear Business Case for Project Approval, Enterprise Project Planning Strategy

Created Structure and Discipline around a long-term Enterprise Planning Project for a $1B Small Group and Individual Healthcare Payer

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Case Study | July 10, 2023

Improved Renewal Retention Personal Lines Process Standardization

Process Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance

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Case Study | July 10, 2023

Improved Product Development Program Business Process Redesign

Process Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance

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Case Study | July 10, 2023

Improved Self Service, CRM Evaluation, Software Selection, and Implementation

Process Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance

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Case Study | June 26, 2023

SBC Process Design and Implementation

Process Redesign and Technology Enablement for SBC compliance in a Large, East Coast Healthcare Payer.

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Be Your Best for Others at RubinBrown

At RubinBrown, our firm fosters a culture built upon five vision points, and are guided by our philosophy of Being Our Best for Others. Discover how you can be your best at RubinBrown today by visiting our Careers & Culture Overview for available opportunities and more.

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