Process Redesign for a customer service unit in a Large, East Coast Healthcare Payer
Read Full Case StudyProcess Redesign and Technology Enablement for SBC compliance in a Large, East Coast Healthcare Payer.
Read Full Case StudyProcess Redesign and Change Management to define a flexible, scalable workforce for an East Coast Healthcare Payer.
Read Full Case StudyOperations Consolidation for a $25B Healthcare Payer
Read Full Case StudyInsurance Product: Realignment and Relaunch - Serving more than 1 million members on the east coast, this insurance company offers health insurance products in every consumer segment as well as providing claims management support for other large payers in the industry. Due to a lack of competitive dental products in the fully insured and self-insured markets, the organization was limited in its growth potential. Leadership recognized an opportunity to better serve and grow its medical customer base and looked for options to improve its medical and dental product offerings through; extending ancillary services, simplifying administrative tasks (single bill), and improving member experience (single ID card).
Read Full Case StudyProcess Redesign for the sales operations of a $400M Provider of Non-Standard Auto Insurance
Read Full Case StudyImplemented an Agency Management System for a $700M Provider of Non-Standard Auto Insurance
Read Full Case StudyProcess Redesign for a customer service unit within a $400M Provider of Non-Standard Auto Insurance
Read Full Case StudyProcess Redesign and implementation for an Association of Medical Professionals A national association that supports its member’s ability to practice their specialty through education, research, and advocacy
Read Full Case StudyImplementation of a global, product-based forecasting tool for an $800M division of a $9B Provider of Equipment and Services to the Energy Industry
Read Full Case StudyProcess Redesign and Change Management for an Electricity and Natural Gas Provider. The first nationally branded provider of electricity and natural gas to residential and small commercial customers in the United States
Read Full Case StudyBusiness Continuity Plan for process and technology at a Large Life Insurance Company
Read Full Case StudyService delivery and operating model definition project for a Non-Profit Media Organization
Read Full Case StudyIT Strategy and implementation to capture market share for the Largest National Provider of Prepaid Cellular. The largest provider of prepaid cellular services in the domestic U.S. and Puerto Rico
Read Full Case StudyCRM Evaluation and Software Selection for a Non-Profit public media radio station
Read Full Case StudyProcess Redesign for a Customer Service unit in an International Professional Society
Read Full Case StudyCRM Evaluation, Software Selection, and Implementation
Read Full Case StudyIT Strategy for an International Tire Manufacturer
Read Full Case Study